Privacy Policy

We take the protection of privacy seriously
and this statement outlines the policies in place as at August 2007.

How we collect information

Our business collects information

  • from the use of its web sites
  • from application forms
  • from the use of its connectivity services
  • from the use of its proxies
  • from resellers and affiliates
  • from third parties
  • where legally required to do so

We may combine information with data available from third parties or public sources. You may not purchase or use our services anonymously, you must provide correct and accurate contact details, and details of any legal entity such as ABN and ACN for Australian registered businesses.

Children

We do not collect information on children under 16 years of age.

How we use private information

We use private information to

  • identify you for permission to access our services
  • provide you with invoices
  • gain an understanding of your needs in relation to our service and potential services
  • check for credit worthiness or fraud
  • contact you where necessary in relation to your use of our services
  • provide newsletters and outage and other notifications
  • marketing purposes
  • test and develop our services and systems
  • management purposes
  • research purposes

How we use cookies

Cookies are used to identify you to our web servers. This information can then be used to customise the web site or set preferences for you. This information is collected and used for internal marketing purposes.

How we share information

We do not sell your information to third parties but may share it with related companies, as required by the National Privacy Act. We may also share statistical information with third parties, without disclosing individual details, unless those details are necessary for fulfilling a service order you have requested. For example, a shipping service or a domain name contract.

We may disclose details to, and collect details from, credit or fraud agencies, or debt recovery agencies for verification purposes, or for debt reporting or collection purposes.

We may also disclose details about you to

  • government and regulatory authorities and other organisations, as required or authorised by law
  • our professional advisers, including our accountants, auditors and lawyers
  • organisations involved in sale or transfer of our assets, or managing corporate risk and corporate funding

Security and accuracy of your information

We take reasonable steps to protect your information from misuse, loss, and from unauthorised access.

All staff or contracted workers are instructed not to disclose private information to anyone. We take security very seriously and have systems in place to ensure security of all information.

We attempt to keep all information up to date but we rely on you to inform us of any changes of your details.

Access to your information

You can request specific details of information we have about you, or copies of the actual information by writing to

Mooloolaba Web
PO Box 1161
Mooloolaba QLD 4557

We may charge you a handling and materials fee depending on circumstances.

Removal of your information

You may request in writing that certain information about you be removed, which we will comply with, provided that information is not necessary for tax purposes or to identify you for contractual reasons. We will not consider requests to alter or remove statistical information. We can not prevent our web servers from issuing cookies, it is your responsibility to refuse acceptance of these if you so wish.